Help & Support

Dashboard

  • Passwords

    Here is some information about your Judopay Dashboard Password. Your password must be: A Minimum of 7 characters long Contain at least one capital letter Contain at least one lower case letter Contain at least one number Contain at least one symbol You will be prompted to change your password every 90 days. When re-setting your password, please note you are unable to re-use any of your last 4 passwords. The following is the procedure for resetting a password. Go to judopay.com and click sign in. Check that your browser has not auto-filled the boxes for the username and password. Delete the information if necessary, retype it and click sign in. The username and password boxes are case sensitive. If you get the error 'Email address or password is incorrect' then click 'Forgotten Password' A password reset email will be sent to the email address on file. It will be from help@judopayments.com The email can take up to 10 minutes to arrive. Please also check your spam or junk folder. If you are using gmail then also check your 'social' and 'promotions' tabs. When the email arrives, follow the link contained in the email to reset your password. On the reset password page, make sure your browser does not auto-fill any boxes or auto-complete your email address. Your new password has to be 8 characters long, it needs to contain at least one capital letter and one number. Re-type your password in the third box then click 'change password'. You will be redirected to a page confirming your password has been changed successfully. If you are still having trouble, please do not hesitate to call us on 0203 503 0600

    Nov 02, 2016 01:52PM GMT
  • How do I add or remove an app?

    In your dashboard, under Developers in the left-hand panel, click on 'Get started'. Type the name of your app in to the box and click on 'Add app' Your app then appears below. Click on it to open the access to your sandbox token and secret. You are ready to begin testing in the sandbox environment! Follow our Getting started reference to learn how you can download our SDKs, access development tools and run test transactions in our sandbox environment. Getting started - iOS ObjC Getting started - iOS Swift Getting started - iOS judoKit Getting started - Android Getting started - Xamarin Getting started - .Net Disabling or removing an app is easy. Log in to your dashboard. Open the app you wish to disable or remove To remove it click on 'remove' in the right-hand side of the app summary box. To disable an app click on the app, bringing up the token and secret screen. Click on disable in the right-hand side of the app details box. Once an app is removed it cannot be retrieved. A disabled app can be enabled again at any time, by following the same steps and selecting 'enable'. This will make the token and secret ready to use once again.

    Jan 13, 2016 04:06PM GMT
  • Where do I find my API tokens?

    To find your API tokens, login to the judo dashboard at https://portal.judopay.com. Once here, click on "Your apps" and select the app you want to view the tokens for. You can view both your Sandbox and Live tokens here. You will need to have activated your account in order to view your live tokens.

    Feb 05, 2015 04:24PM GMT
  • How can I view or modify my token's permissions?

    You may view and adjust any of your token's permissions in your judo dashboard by opening your app from the 'Your apps' section

    Aug 27, 2014 04:24PM IST
  • I want to register my bank details

    In order to add bank details, just follow the instructions below. For security reasons we ask that customers always make account changes themselves. Log in to your Judopay account at https://www.portal.judopay.com Click on the Settings tab on the left-hand side Click on 'Transfer details' and then 'Not defined' You must then select your mobile number. An SMS text message is immediately sent to this number containing an authentication code. On the next screen type in this authentication code and your password (The same one you use to log in to your judo account) On the next screen you simply add in your new bank details. The 'reference' is just what you would like to appear on your bank statements when you transfer money from your Judopay account. Be sure to check all of these details thoroughly before clicking on 'Confirm' And that is it. All future transfers will be made to your new bank account.

    Nov 02, 2016 01:53PM GMT
  • I want to download a report of my transactions

    Log in to your dashboard. Click on History from the left-hand panel If you click on the grey 'Download' button, above the transaction history, you can choose to download the current view or select a specific date range. This is then downloaded as a .csv file to your device. You can use the 'Filter' button to refine your results by transaction type or date, Judopay ID or app or a combination of these factors. You can then select to download the customised view.

    Nov 02, 2016 01:53PM GMT
  • I would like more than one person to have access to my dashboard

    Easy. Just drop us an email to help@judopayments.com and let us know the name and email address of the person you would like to grant dashboard access to. However, please be aware that granting this user access to your account will also allow them to modify your registered bank details.

    Aug 27, 2014 03:57PM IST
  • How can I view my sandbox or live successful transactions?

    To view your successful transactions simply toggle to the desired environment using the Sandbox/Live button in the top right of your Judopay dashboard. Any successful transactions can then be viewed from the 'History' section. If your successful transactions do not appear, there may be an issue, please see here.

    Nov 02, 2016 01:55PM GMT
  • I want to refund a payment

    Log in to your dashboard. If the transaction you wish to refund is recent (one of you last 5 transactions) then you will see it on the Overview screen. If you want to refund an older transaction you can locate your entire transaction history by selecting 'History' form the left-hand panel Locate the transaction you want to refund. You can filter your transaction results by date, type, ID number or app. Click on the correct transaction to open a more detailed view Click on the button 'refund payment' Select to make either a full or partial refund and confirm. And that is it! The refund is processed immediately and will appear in the cardholders account within 3 working days.

    Aug 27, 2014 04:17PM IST
  • I would like to download the iOS and/or Android SDKs?

    Simply log in to your dashboard and click on 'Get started' from the left-hand panel. Type the name of your app in to the box and hit 'add app'. A link to download the SDK's will immediately appear underneath. The full reference documentation including step by step tutorials to get you started, make payments, store cards and token payments can all be found under Tools or from within our documentation.

    Oct 03, 2014 05:34PM IST
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