Help & Support

General

  • What is Judopay?

    We believe apps are the future of commerce because they transform old-school, clunky browser experiences into the easy, speedy fulfilling experiences customers want. We partner with you to bring in-app greatness to your customers and brand, with the slickest, simplest and safest payments platform around, so your business grows as a result. And you’ll know when we’ve done our job because it’ll be like we’re not even there. A taxi with one tap. A coffee ordered and paid before your customer enters the cafe. It’ll just work, like magic.

    Nov 04, 2016 12:55PM GMT
  • How do I get started?

    Getting started is simple: Once you've signed up, you'll receive access to your Judopay Dashboard and the Sandbox envrionment. Here you can begin testing and working with Judopay. Then, when you're ready, you can activate your account from within your Dashboard and start processing real payments straightaway! Get started here

    Oct 11, 2016 01:35PM IST
  • What is Judopay? I do not recognise a payment on my bank statement

    Payments made via judo may be prefaced by ‘APL’, ‘APL/’ or ‘APL*/’ on your bank statements. APL stands for Alternative Payments Limited. The text after ‘/’ will be the trading name of the business you’ve made the purchase from. For example, Mike’s Café might appear on your statement as ‘APL/MikesCafe.’ If you’re viewing your payments in your Apple Pay sleeve, the charges on your statement will be prefaced by ‘/’ only, so Mike’s Café appears as /MikesCafe. If you don’t recognise the charge on your statement or require further information, you can contact our customer service team at 0203 503 0600 or help@judopayments.com.

    Oct 11, 2016 04:39PM IST
  • Why there is an extra charge for £1.01 in my bank statement?

    This is not a charge and it will be removed from your bank statement. Depending on the financial institution, this will take anywhere between minutes and few weeks. This amount corresponds to a pre-authorisation. These are reserved funds that are put on hold by your card issuer, and they are are performed to attempt to confirm the card information entered is valid and the bank will allow your transaction. The usual amount is £1.01, but it may vary depending on the business requirements. Sometimes when you are registering your card in an app or website, you will see the same pre-authorisation. In this case, this is referred to as card verification. If you have further questions about how your bank handles pre-authorisaions. we advise you to contact them directly.

    May 05, 2016 01:46PM IST
  • What is an end-to-end payments solution?

    Our end-to-end solution provides everything you need to start accepting card payments. If you're interested in opening a Merchant Account today, please use the 'contact customer service' button below.

    Jan 13, 2016 05:51PM GMT
  • What is a token?

    In general, a token is an object that represents something else. We have multiple types and use cases of tokens we use in our documentation as described below: customerTokens: A customerToken is a unique encrypted representation of the customers details. The encrypted It enables sensitive information to be stored in your database without having to worry about compliance issues. a customer can have more than one cardToken associated with it. cardTokens: A cardToken is a secure encrypted representation of the customers card details. A customer can have more than one cardToken associated with it. You can find out more about Repeat card payments here. API Tokens: judo’s API links and authenticates your app and our database with a system of tokens and secrets. Each token and secret is the unique identifier for your account within the API. There are sandbox tokens for the testing environment and Live tokens for when your app is ready to go live. You can find more on API tokens here.

    Oct 12, 2016 04:40PM IST
  • What is the difference between native app payments and in-app payments?

    Native app payments are the best way to process payments for goods or services. Native app payment means a card payment that is made for a 'real world' good or service from within your app. Your customer does not leave the app or get redirected to a website to complete the payment ('web' payment) giving the developer more control over the look and feel of the consumer experience. An 'in-app' payment is a payment for digital goods like getting orange hair for an angry bird or upgrading an app game from free to paid. In-app payments can only be provided by Apple or Google.

    Aug 27, 2014 02:52PM IST
  • I don’t have an iPhone, Android, or Phonegap application, can I use Judopay with my browser based mobile website?

    Yes we do have a web payments solution that will enable you to integrate Judopay with your mobile website. This solution will allow your customers to select judo as a payment option on any mobile website. For more information view our documentation here. .

    Oct 12, 2016 04:42PM IST
  • Do you provide the UI for one-click payments?

    Our API and SDK support one click payments but we do not provide the UI for this, as it would be specific for each client’s needs. This will need to be created by the app developer to fit in with the overall design of your app.

    Aug 27, 2014 03:09PM IST
  • Does Judopay offer volume discounts?

    Absolutely. If you expect to process over £100,000 this year contact us.

    Oct 13, 2016 06:28PM IST
help@judopayments.com
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