Help & Support

General

  • What is Judopay?

    Judopay is Europe's leading payment service provider for mobile. We believe apps are the future of commerce because they transform old-school, clunky browser experiences into the easy, speedy fulfilling experiences customers want. We partner with you to bring in-app greatness to your customers and brand, with the slickest, simplest and safest payments platform around, so your business grows as a result. And you’ll know when we’ve done our job because it’ll be like we’re not even there. A taxi with one tap. A coffee ordered and paid before your customer enters the cafe. It’ll just work, like magic.

    Apr 12, 2017 01:56PM IST
  • How do I get started?

    Getting started is simple: Once you've signed up, you'll receive access to your Judopay Dashboard and the Sandbox environment. Here you can begin testing and working with Judopay. Then, when you're ready, you can activate your account from within your Dashboard and start processing real payments straightaway! Get started here

    Apr 12, 2017 01:57PM IST
  • What is Judopay? I do not recognise a payment on my bank statement

    Payments made via Judopay may be prefaced by ‘APL’, ‘APL/’ or ‘APL*/’ on your bank statements. APL stands for Alternative Payments Limited. The text after ‘/’ will be the trading name of the business you’ve made the purchase from. For example, Mike’s Café might appear on your statement as ‘APL/MikesCafe.’ If you’re viewing your payments in your Apple Pay sleeve, the charges on your statement will be prefaced by ‘/’ only, so Mike’s Café appears as /MikesCafe. If you don’t recognise the charge on your statement or require further information, you can contact our customer service team at 0203 503 0600 or help@judopayments.com.

    Apr 12, 2017 01:57PM IST
  • Why there is an extra charge for £1.01 in my bank statement?

    This is not a charge and it will be removed from your bank statement. Depending on the financial institution, this will take anywhere between minutes and few weeks. This amount corresponds to a pre-authorisation. These are reserved funds that are put on hold by your card issuer, and they are performed to attempt to confirm the card information entered is valid and the bank will allow your transaction. The usual amount is £1.01, but it may vary depending on the business requirements. Sometimes when you are registering your card in an app or website, you will see the same pre-authorisation. In this case, this is referred to as card verification. If you have further questions about how your bank handles pre-authorisaions. we advise you to contact them directly.

    Apr 12, 2017 01:58PM IST
  • What is an end-to-end payments solution?

    Our end-to-end solution provides everything you need to start accepting card payments. If you're interested in opening a Merchant Account today, please use the 'contact customer service' button below.

    Jan 13, 2016 05:51PM GMT
  • What is a token?

    In general, a token is an object that represents something else. We have multiple types and use cases of tokens we use in our documentation as described below: customerTokens: A customerToken is a unique encrypted representation of the customers details. cardTokens: A cardToken is a secure encrypted representation of the customers card details. A customer can have more than one cardToken associated with it. API Tokens: judo’s API links and authenticates your app and our database with a system of tokens and secrets. Each token and secret is the unique identifier for your account within the API. There are sandbox tokens for the testing environment and Live tokens for when your app is ready to go live. You can find more on API tokens here.

    Apr 12, 2017 02:02PM IST
  • Can I use Judopay for my in-app payments?

    An 'in-app digital' payment is a payment for digital goods like getting orange hair for an angry bird or upgrading an app game from free to paid. In-app payments can only be provided by Apple or Google. If you're unsure, contacts sales@judopay.com

    Apr 12, 2017 02:05PM IST
  • Can I use Judopay with my browser based mobile website?

    Yes. Judopay supports payments for desktop and mobile websites with the same seamless, simple, secure technology that underpins our in-app payment leadership. For more information view our documentation here, or contact sales@judopay.com. .

    Apr 12, 2017 02:07PM IST
  • Do you provide the UI for one-click payments?

    Our API and SDK support one click payments but we do not provide the UI for this, as it would be specific for each client’s needs. This will need to be created by the app developer to fit in with the overall design of your app.

    Aug 27, 2014 03:09PM IST
  • Does Judopay offer volume discounts?

    Yes. If you expect to process over £100,000 this year contact us.

    Apr 12, 2017 02:08PM IST
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