Help & Support

Testing

  • Is there a Sandbox environment available for testing?

    Yes, testing in the sandbox environment is free! To gain access to testing please submit an application by clicking on 'Get started' here

    Oct 28, 2015 04:09PM GMT
  • How can I test the different card types?

    You can complete test payments in the sandbox environment by using the provided test card details for both Visa and Mastercard. These details are available with thin the 'Tools > Generating transactions' section of your dashboard.

    Aug 27, 2014 04:27PM IST
  • What should I test before I start accepting live transactions?

    We recommend testing the following scenarios before going live: Confirm that the defined permissions are working as intended Successful transactions (Visa and Mastercard) Declined transactions (Visa and Mastercard) Test payments with a loss of mobile network connection

    Mar 18, 2014 01:22PM GMT
  • How can I test my integration?

    You can test your integration by configuring any of our SDKs for the sandbox environment and completing test transactions using the provided test card details. For steps on how to configure the SDK, see any of our getting started tutorials. The test card details are available within the 'Tools > Generating transactions' section of your Judopay dashboard. Getting started - iOS ObjC Getting started - iOS Swift Getting started - Android Getting started - Xamarin Getting started - .NET Getting started - PHP Getting started - Ruby

    Nov 02, 2016 06:14PM GMT
  • Once I have tested the integration, how do I begin accepting live payments? / How can I move from the sandbox environment to the live environment?

    To begin accepting live transactions in your app you will need to do minimal configuration in the SDK to point your app to our live environment. You will also need to substitute your sandbox token and secret with your live token and secret. Please follow the going live tutorial below to complete these steps. Going live - iOS ObjC Going live - iOS Swift Going live - Android Going live - Xamarin Going live - .NET Going live - PHP Going live - Ruby

    Oct 13, 2016 12:33PM IST
  • I'm unable to resolve an error, how can I get support for my issue?

    If you find yourself unable to resolve an error, please check that the following values are correct in your application: 1. Confirm that you are using the correct set of token and secret for the environment in which you are operating 2. Confirm that you are using your accounts assigned Judopay ID If this does not resolve the issue, please report it to developersupport@judopayments.com. Be sure to include as much detail as possible to help us recreate the issue, this might include, but is not limited to: Your 9 digit Judopay ID The operating system you are developing for (any iOS, Xamarin, Android or .NET) The exact error message you are receiving The actual result of an action (if different from your expected result) Date and time the error occurred Steps to reproduce ​Our development team will investigate the issue and get back to you.

    Nov 02, 2016 06:36PM GMT
  • I've completed a successful test payment, but am unable to view the transaction in my Judopay dashboard

    If you have completed a successful test transaction within your application but are still unable to view the transaction within your dashboard, please complete the following steps: 1. Confirm that you are using the proper set of token and secret regarding the environment you are operating 2. Confirm that you are using your accounts assigned Judopay ID 3. Within your dashboard, toggle to your Sandbox view If the issue persists please let us know at help@judopayments.com and our development team will investigate the issue as soon as possible.

    Nov 02, 2016 06:37PM GMT
  • I have received an access forbidden error - how can I fix this?

    The error message 'errorMessage = "Acess Forbidden"; errorType = 403; modelErrors = ( );' is most likely caused by one of two things: 1. The incorrect Judopay ID, token or secret was specified in the makePayment method 2. The incorrect permissions have been assigned to the token in use First confirm that the correct ID, token and secret are in use within your code. You may view and adjust any of your tokens permissions in your Judopay dashboard.

    Nov 02, 2016 06:37PM GMT
  • 500 Server error - { "message": "An error has occurred." } ?

    If you are receiving a server error, it's possible there is an issue within our Sandbox or Live environments. Please report any server errors to help@judopayments.com. If possible please include as many of the following details as you can: Your 9 digit Judopay ID The operating system you are developing for (any iOS, Andoird, Xamarin or .NET) The exact error message you are receiving The actual result of an action (if different from your expected result) Date and time the error occurred Steps to reproduce Our development team will investigate the issue and get back to you.

    Nov 02, 2016 06:37PM GMT
  • How can I test Apple Pay in a sandbox environment?

    There is currently no sandbox environment for Apple Pay. However, you can always test in live environment by reserving funds without collecting these funds. Find out more about Reserving funds here.

    Oct 13, 2016 12:35PM IST
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