Help & Support

What is a chargeback?

Last Updated: Nov 02, 2016 01:48PM GMT

When a customer disputes a charge with their bank or credit card company, the industry refers to this as a ‘Chargeback’. Essentially, the cardholder is saying that they do not feel they should pay for the transaction that has shown up on their bill.

Following the cardholder’s dispute, many banks immediately side with the customer without looking into the matter any further and initiate a formal chargeback. Judopay will work with you to dispute the chargeback and help you prove that the charge was valid.

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